Your Playbook and Support portal

At The Social Gaming Group, our relationship isn't just an installation. Here is what you can expect as a partner.

The Hangar

Your complete playbook for success, designed to help your team confidently operate, maintain, and promote your games.

The Hangar is a living playbook, continuously updated with the latest:

Training resources
Maintenance guides
Marketing materials
Product knowledge
Operational best practices

It’s designed to support your team from installation through to long-term success.

Training resources:

Clear, structured guides for hosts and managers; covering gameplay, customer experience, and operations.

Maintenance & troubleshooting:

Step-by-step instructions to keep your equipment performing at its best.

Marketing materials:

Ready-to-use assets including posters, templates, and campaign ideas to help drive bookings.

Product knowledge:

Detailed guides for FLYBY Darts, SHUFL, and SHUFL Tech.

Operational guidance:

From pre-install preparation to optimisation and event planning.

Your Support Portal

We provide ongoing support, training, and resources to help your venue succeed from day one and beyond.

Everything in one place:

All support requests are logged, tracked, and managed in a single system; no lost emails or missed issues.

Faster response times:

Tickets are prioritised and handled by our team of developers and technicians, ensuring quicker resolutions and less downtime.

Clear communication:

Follow updates, add notes, and upload images or videos directly to your ticket for faster troubleshooting.

Full service history:

Every interaction is recorded, giving you a complete history of maintenance, repairs, and support activity.

Designed for scale:

Your venue is part of a wider system, where your requests sit alongside others, ensuring structured and consistent support across all locations.

Full On-boarding:

As part of your onboarding, your venue is set up in the Support Portal, giving you immediate access to support from day one.